Frequently Asked Questions

"Insufficient balance" when placing an order?

If you encounter an "insufficient balance" prompt when placing an order, it is usually because your account balance is not enough to pay the platform's payment processing fee.

Please top up your account balance in advance to ensure that the order can proceed smoothly. You can check the specific payment processing fee rate on the merchant's homepage.

"Receiving address needs to be bound" when placing an order?

If you receive this prompt when placing an order, please go to the merchant management page and bind your receiving address first before you can place an order successfully.

All order payment amounts will be directly deposited into the receiving address you have set.